OUYA Offers Apology and Store Credit to Early Backers

OUYA Offers Apology and Store Credit to Early Backers

It’s no secret that the OUYA’s launch was a bit rough. Those who backed the Kickstarter a year ago were promised to get their consoles before they landed on store shelves, and the company failed to meet those promises for several of its backers. Additionally, as our own Andy Rierson pointed out, the OUYA marketplace is filled with some real stinkers.

Julie Uhrman, OUYA’s CEO, has just sent out an email apologizing for the company’s inability to ship some of their units on time, offering early backers $13.37 in store credit. (It sounds like a super random number if you don’t know leetspeak.) She didn’t, however, apologize for the quality of the games in the marketplace.

We have posted the email in its entirety, though we disabled the link so you non-backers can’t steal the redemption code.

To our beloved backers,

It’s been 11 months and 26 days (360 days for those who prefer a more exact count) since we left the gates of Kickstarter and set out to turn our vision into a reality.

It wasn’t OK that some of you—our most loyal supporters—didn’t get your OUYA until after it was on store shelves. Others had an issue with our still-new customer service. Despite your frustrations, you’ve played on, putting up with our bumps and bugs as we work to get better every day.

That being the case, we want to do more than tell you how much we appreciate you—we want to show it.

If you feel you’ve had any kind of less-than-OUYA experience with us (a polite way of saying at any time you felt pissed at us for whatever the reason: late shipment, missing controllers, a delayed response to a CS ticket you opened), we’d like to give you a store credit of $13.37 to use toward any purchase(s) on DISCOVER.

If you are annoyed with us, we hope this is a first step to winning back your <3. CLICK HERE to get your redemption code.

And for those that are loving on us, love on.

We’ve learned a lot over the past year and we’re going to continue making OUYA better every day!

Play on,
Julie